SR CUSTOMER EXPERIENCE COORDINATOR

Mohawk Builder + Multifamily; Dallas (TX); On-site; USD 48,000 - 56,000; Full time

Job summary

An established industry player is seeking a dedicated Sr Customer Experience Coordinator to join their team. In this entry-level role, you will be responsible for enhancing customer satisfaction by addressing inquiries and resolving issues. You'll work in a supportive environment that values teamwork and offers unique benefits beyond standard medical and dental. If you're looking to grow your career in a family-friendly workplace that promotes from within, this is the opportunity for you. Embrace a chance to make a real impact in customer experience while enjoying competitive compensation and career advancement opportunities.

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• Entry-level position focusing on customer inquiries and support.
• 0-2 years of relevant experience or equivalent education.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Coordinate communication with customers and maintain records.
• Provide analysis and solutions to customer issues.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Microsoft Office Suite

Education

Bachelor’s degree in a related field

Job description

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Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sr Customer Experience Coordinator is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and applies knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.
• Bachelor’s degree in a related field preferred.
• 0-2 years’ relevant experience OR equivalent combination of education and experience.
• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
  
  

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Building Materials

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