Sr. Customer Assistance Representative

Enterprise Mobility; Oakland (CA); On-site; USD 17,000 - 25,000; Part time

Job summary

Enterprise Mobility is hiring a Seasonal Part-Time Customer Assistance Representative Sr at Oakland Airport. The role offers high-level customer service in supporting rental needs, requiring a valid CA driver's license and availability Wednesday through Sunday. The starting pay is $21.00/hour, and the employment may last up to 180 days.

Qualifications

• At least 1 year of prior customer service, retail, or administrative support experience.
• Minimum age of 18 years old.
• Authorized to work in the United States without requiring future sponsorship.

Responsibilities

• Handling incoming calls for reservations, providing information and resolutions to customers.
• Greeting customers in a friendly manner and providing general assistance.
• Performing administrative tasks such as billing support and processing vehicle returns.

Skills

Customer Service

Communication

Problem Solving

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Seasonal Part-Time Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide high-level customer service by assisting internal and external customers, primarily face-to-face, supporting their branch and rental needs. The position involves local training and hands-on experience to provide administrative support, serve customers, and act as a rental back-up in a large home city branch or airport location.

This position is based at our Oakland Airport location and requires a valid CA driver’s license. The working hours are Wednesday to Sunday, from 4:00 pm to 10:30 pm. Availability to work weekends and holidays is required.

This is a part-time seasonal position with a starting pay rate of $21.00/hour.

Seasonal employment may last up to 180 days, starting as early as May 1st and ending by October 28, 2025.

We are hiring immediately for available openings. Responsibilities include:

1. Handling incoming calls for reservations, rate quotes, general inquiries, and providing information and resolutions to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
2. Managing outgoing calls for callbacks, accounts receivables, and other assigned calls.
3. Providing excellent customer service by assisting customers and assessing their rental needs both in person and over the phone.
4. Greeting customers in a friendly and timely manner.
5. Providing directions and general assistance.
6. Assessing the condition of rental vehicles upon return.
7. Processing vehicle returns, check-ins, and exit kiosk transactions.
8. Promoting the company while picking up and dropping off customers safely and courteously, and assisting as needed.
9. Understanding and explaining rental terms, vehicle features, and additional services.
10. Selling optional protection products, upgrades, fuel options, and other equipment.
11. Reporting vehicle problems and maintenance needs to management.
12. Cleaning vehicle interiors and exteriors as needed.
13. Performing administrative tasks such as billing support, accounts receivable, logs, reports, and supply maintenance.
14. Performing other related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• At least 1 year of prior customer service, retail, or administrative support experience.
• Authorized to work in the United States without requiring future sponsorship.
• Availability to work Wednesday to Sunday, from 4:00 pm to 10:30 pm, outside of religious observances.
• Minimum age of 18 years old.