Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Oakland (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Pharmacy Technician for a remote role in patient support. This position allows for flexibility and is focused on improving healthcare outcomes through direct interaction with patients and pharmacies. Candidates will provide initial support on health programs, requiring at least a high school diploma and relevant experience. Join a diverse corporate culture that champions teamwork and inclusiveness.

Benefits

100% remote work opportunity

Opportunity for conversion to a full-time role

Supportive corporate culture

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• HIPAA certification is necessary.

Responsibilities

• Serve as the primary contact for patients and pharmacies regarding Opus Health programs.
• Provide initial support for customer requests via telephone, email, or fax.
• Assess and document user issues, escalating unresolved ones.

Skills

Customer Support

Pharmacy Knowledge

HIPAA Compliance

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time role with the employer
- 100% remote work opportunity, allowing for flexibility
- Supportive and diverse corporate culture that values teamwork and inclusiveness
- Chance to contribute to patient support programs and improve healthcare outcomes

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals regarding Opus Health programs
- Provide initial support for customer requests via telephone, email, or fax
- Assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and offer recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Previous experience in a healthcare-related call center environment

#Healthcare #PatientSupport #RemoteWork #PharmacyTechnician #EqualOpportunityEmployer

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."