Sr. Customer Assistance Representative

Enterprise Mobility; Branson (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Sr. Customer Assistance Representative for a seasonal role. This position involves providing exceptional customer service and administrative support in a dynamic environment. You'll assist customers with their rental needs, handle inquiries, and ensure smooth operations at the branch. With a focus on customer satisfaction, this role offers a chance to make a significant impact. If you have a passion for helping others and enjoy a fast-paced work environment, this opportunity is perfect for you!

Qualifications

• 1+ year of customer service or administrative support experience required.
• High school diploma or GED required; some college preferred.

Responsibilities

• Provide high-quality customer service by assisting customers face-to-face.
• Handle incoming calls for reservations and general inquiries.
• Perform administrative tasks such as billing support and report generation.

Skills

Customer Service

Communication Skills

Administrative Support

Problem Solving

Education

High School Diploma or GED

Some College

Job description

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Overview

Enterprise is seeking a responsible, dedicated person to join our team as a Seasonal Sr. Customer Assistance Representative. This position pays $13.89 / hour. It is located at:

1029 W. Main Street Branson, MO 65616

Available schedule: May 1 - July 29, 2025

Monday - Friday, 8:00 am - 5:00 pm

The Customer Assistance Representative will provide high-quality customer service by assisting internal and external customers, primarily face-to-face, supporting their branch and rental needs. The role includes administrative support, customer service, and backup rental duties in a large branch or airport location. This position is available as both regular part-time and full-time.

Responsibilities

• Handle incoming calls for reservations, rate quotes, general inquiries, and provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and vendors.
• Manage outgoing calls for callbacks, accounts receivables, and other assigned tasks.
• Deliver excellent customer service by assisting customers and assessing their rental needs in person and over the phone.
• Greet customers promptly and courteously.
• Provide directions and general assistance.
• Assist in assessing rental vehicle condition upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company's services while safely and courteously transporting customers during pickups and drop-offs, and assist as needed.
• Understand and explain rental terms, vehicle features, and additional services.
• Optional selling of protection products, upgrades, fuel options, and equipment.
• Report vehicle issues and maintenance needs to management.
• Clean vehicle interiors and exteriors as needed.
• Perform administrative tasks such as billing support, account management, report generation, and supply maintenance.
• Perform other related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; some college preferred.
• At least 1 year of customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations or at-fault accidents in the past 3 years.
• No recent drug or alcohol-related driving convictions (past 5 years).
• Authorized to work in the U.S. without sponsorship now or in the future.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Travel Arrangements

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