Sr. Customer Assistance Representative - JFK Airport

Enterprise Holdings; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Assistance Representative Sr to deliver exceptional service at a bustling airport location. This role involves direct interaction with customers, assisting with their rental needs, and ensuring a smooth experience. You'll be part of a dynamic team that values growth and development, offering opportunities for merit-based pay increases. If you thrive in a fast-paced environment and enjoy helping others, this position could be the perfect fit for you. Join a company recognized for its commitment to employee satisfaction and career advancement.

Benefits

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• Two years of customer service experience or two years of college required.

Responsibilities

• Assist customers with reservations and rental needs in person and over the phone.
• Process returns and perform administrative tasks as needed.
• Provide high-level customer service and support for branch operations.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Two years of college experience

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

The pay for this position starts at $18.25 / hour. Employees can earn yearly merit increases based on performance.

This position is located at J F Kennedy International Airport (JFK), NY 11430.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday: 5:30pm-2am
• Monday: OFF
• Tuesday: OFF
• Wednesday: 5:30pm-2am
• Thursday: 5:30pm-2am
• Friday: 5:30pm-2am
• Saturday: 5:30pm-2am

or

• Sunday: 5:30pm-2am
• Monday: 5:30pm-2am
• Tuesday: 5:30pm-2am
• Wednesday: OFF
• Thursday: OFF
• Friday: 5:30pm-2am
• Saturday: 5:30pm-2am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Must have two years college experience OR at least two years of customer service experience.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to read, write, and speak English.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Apart from religious observation, must be able to work the following shift/schedule:
• Sunday: 5:30pm-2am
• Monday: OFF
• Tuesday: OFF
• Wednesday: 5:30pm-2am
• Thursday: 5:30pm-2am
• Friday: 5:30pm-2am
• Saturday: 5:30pm-2am

or

• Sunday: 5:30pm-2am
• Monday: 5:30pm-2am
• Tuesday: 5:30pm-2am
• Wednesday: OFF
• Thursday: OFF
• Friday: 5:30pm-2am
• Saturday: 5:30pm-2am