Spécialiste Sr des Services aux Patients / Sr. Patient Services Coordinator

McKesson; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that plays a crucial role in healthcare. As a Patient Services Specialist, you'll be at the forefront of patient care, ensuring timely enrollment and maximizing reimbursement coverage. Your expertise will help navigate complex healthcare systems, providing essential support to patients and healthcare providers alike. This role offers a dynamic environment where your contributions directly impact the well-being of patients. If you're passionate about making a difference in healthcare and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 5+ years of relevant experience in healthcare or insurance.
• Strong customer service and communication skills.

Responsibilities

• Enroll patients into the Patient Support Program timely.
• Coordinate with pharmacies for patient access to treatments.
• Monitor patient files for reimbursement and assistance renewals.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Microsoft Office Proficiency

Organizational Skills

Education

Post-secondary Education

Tools

Microsoft Word

Microsoft Excel

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Responsibilities

• The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program.
• Liaise with the patient, insurer, and physician regarding the documentation required for maximum reimbursement coverage, including exploring all public and private insurers and providing employer escalations as required.
• Conduct patient financial assessments and determine eligibility based on program guidelines.
• Provide responses to general inquiry calls based on information provided in the program materials.
• Coordinate with Specialty and Retail pharmacies to ensure patient access to required treatments.
• Proactively monitor patient files to ensure timely reimbursement and financial assistance renewals.
• Process supporting documents such as infusion reports, lab results, and copays.
• Report adverse events according to pharmaceutical requirements.

Skills and Qualifications

• Experience in healthcare, pharmaceutical, or insurance industries is an asset.
• Strong customer service, communication, and problem-solving skills are required.
• Comfortable working in a contact centre environment.
• Proficient in Microsoft Office applications (Word/Excel).
• Team player with excellent organizational skills and attention to detail.
• Post-secondary education or equivalent.
• Excellent verbal and written communication skills.
• Flexible working hours from 8 am to 8 pm EST, Monday to Friday, with a flexible start time between 8 and 9 am, and occasional shifts from 12 pm to 8 pm.

Minimum Education & Experience

Typically requires 5+ years of relevant experience.