Senior Service Coordinator - Sage - Full Time - Seasonal

Promontory Club; Park City (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

An established community is seeking a Senior Service Coordinator to enhance the dining experience in an upscale restaurant. This role involves ensuring the dining area is clean and inviting, managing reservations, and addressing guest inquiries with professionalism. Join a team dedicated to providing exceptional service and building lasting relationships with members. If you have a passion for hospitality and thrive in a dynamic environment, this opportunity is perfect for you. Experience in fine dining and a commitment to excellence are essential for success in this role.

Qualifications

• 4 years' experience in upscale restaurant, hotel, or private club.
• Maintain TIPS and Serve Safe certifications.

Responsibilities

• Ensure cleanliness and ambiance of the dining area.
• Manage reservations and guest flow during peak times.
• Address guest inquiries and complaints professionally.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication Skills

Education

High School Diploma or GED

College Degree in Hospitality

Tools

Microsoft Office (Word, Excel, Outlook)

POS Software

Job description

Job Details

Level: Entry

Job Location: Promontory Development - Park City, UT

Position Type: Seasonal

Education Level: None

Salary Range: $22.00 - $22.00 Hourly

Travel Percentage: Negligible

Job Shift: Any

Job Category: Restaurant - Food Service

Description

Promontory has received universal acclaim as a destination where life’s greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community – which spans more than 11 square miles – features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close.

The Promontory Club, located just outside of Park City, Utah is seeking a full time Senior Service Coordinatorto join our team. The duties of a Senior Service Coordinator are todeliver service in an upscale atmosphere demonstrating the grace and hospitality indicative of a superior quality restaurant. Getting to know the membership of Promontory and their preferences and making the Sage Restaurant the Members’ home dining room.

REGULAR ASSIGNED DUTIES:

• Ensure the cleanliness of the dining room and FOH equipment operations. Monitoring and maintaining the ambiance of the dining area, including lighting, music, and overall cleanliness.
• Ensures timely opening and closing of restaurant facilities and conducts opening and closing protocols.
• Enjoys problem solving and is adept at multiple resolution styles with members and coworkers, is sure to conduct all inquiriesand resolutions in a friendly and professional manner.
• Ensuring reservations are organized and recorded correctly. Keeping track of reservations, updating the reservation system, and managing the flow of guests during peak times.
• Maintains a cheerful and friendly disposition with members and coworkers despite the stress of the work environment. Able to interact with members and staff at a professional level.
• Clean and neat professional appearance and attitude
• Attention to detail and enforcement of company policies.
• Build and maintain membership relationships for the betterment of Promontory and the community's mission.
• Addressing guest inquiries, complaints, and concerns in a professional and timely manner
• Planning and coordinating special events, private parties, or large group reservations, ensuring that all guest requirements are met.
• Effectively communicating with the serving staff, kitchen, and other restaurant personnel to ensure efficient service and address any special requests or concerns from guests.
• Deliver any other reasonable request of senior management.
• Assist with all service in the Restaurant ensuring the needs of all guests are taken care of.
• Maintain responsibility for compliance with regards to Utah Department of Alcohol and Beverage Control.
• Ensure that all health codes and company safety standards are complied with.
• Reports to Sage’s Front of House Manager.
• Other duties as assigned or as required ensuring the guest has a positive and satisfactory dining experience.

EDUCATIONAL REQUIREMENTS OR EQUIVALENT: College Degree in Hospitality preferred. High School diploma or general education degree (GED) is required with four years' experience and/or training in an upscale restaurant environment, hotel, resort, or private club. Maintain TIPS and Serve Safe certifications.

PREVIOUS EXPERIENCE REQUIRED:A broad background in fine dining.Several years' experience supervising high end table service required. Basic computer skills and competency in the following Microsoft Office including Word, Excel, and Outlook; and POS software.

WORKING KNOWLEDGE TO BE ACQUIRED ON JOB:Abide by Promontory policies and procedures and submit ideas for possible revision.

UNUSUAL PHYSICAL REQUIREMENTS: Must be able to lift a minimum of 50lbs. Must be willing to work various hours, holidays, weekends, and long hours on feet.

Must be at least 21 years or older and authorized to work in the United States without sponsorship.

Promontory Club is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, and veteran status.