Sr Business Control Specialist - Client Services Resource Planning

Bank of America; Phoenix (AZ); On-site; USD 69,000 - 104,000; Full time

Job summary

Join a leading financial institution as a Control Analyst, responsible for driving operational excellence and ensuring adherence to standards. This role involves monitoring controls, conducting quality inspections, and supporting compliance efforts. Ideal candidates will possess strong analytical skills and experience in controls management.

Benefits

Industry-leading benefits

Paid time off

Discretionary incentive eligibility

Qualifications

• 2+ years experience working with control teams and processes.
• Experience analyzing and summarizing data or metrics.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment.
• Implements optimized controls and enhanced Quality Assurance practices.
• Supports regulatory exams and internal audits.

Skills

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

LOB Specific Responsibilities:

• Support the Single Process Inventory needs – Documentation, metric report outs, etc.

• Resource Planning controls strategy Owner - what to review, how to review, report outs and control around it

• Procedure documentation and management

• Resource Planning control liaison between risk, control, and the Resource Planning organization

• Support of UCRA submissions

• Support of issue management and remediation needs

• Support of compliance training completion

Required Qualifications:

• 2+ years experience working with control teams and processes

• Experience analyzing and summarizing data or metrics

• Proficiency with Microsoft PowerPoint and Excel

• Strong written and oral communication, including experience developing executive-level presentation skills

• Experience working both independently and with a team and is confident in making and implementing recommendations

• Ability to leverage data to “tell the story”

Desired Qualifications:

• Client Services experience

• Resource Planning or Financial Planning experience

• Project Management experience

• Risk Management experience

• Familiarity with the CAST and UCRA processes

• Familiarity with Single Process Inventory (SPI)

• Records Management experience (i.e., File Share to Filenet process)

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501) Pay and benefits information Pay range $69,000.00 - $103,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.