Sr. Clinic Practice Assistant

1200 The General Hospital Corporation; Boston (MA); On-site; USD 26,684 - 38,173; Full time

Job summary

1200 The General Hospital Corporation in Boston seeks an Administrative Support professional for the MGH Voice Disorders Clinic. This role involves essential tasks including scheduling patient appointments, maintaining medical records, and ensuring smooth operation of the office.

Candidates must possess a High School Diploma or GED and ideally have 3-5 years of secretarial experience in a healthcare setting. Strong computer skills and the ability to manage multiple tasks are crucial for success.

The position offers a supportive team environment and critical engagement in patient care processes while utilizing systems like Epic.

Qualifications

• Minimum of 3 to 5 years of secretarial experience in a healthcare setting preferred.
• Ability to handle multiple tasks and deadline pressures.

Responsibilities

• Schedule patient office appointments and surgical procedures.
• Maintain medical records and information across systems.
• Provide support for patient visits and coordinate information effectively.
• Organize physician’s office activities and assist with administrative tasks.

Skills

Exceptional computer skills

Good command of English

Exceptional organizational skills

Ability to work independently and in a team

Excellent interpersonal and customer service skills

In-depth understanding of medical insurances

Education

High School Diploma or GED

Tools

Epic

Job description

Job Summary

MGH Voice Disorders Clinic – Join a dynamic medical office team where you'll provide essential administrative support to physicians and patients, including surgical scheduling, billing, and coordinating care services. This role offers a meaningful opportunity to contribute to patient care while utilizing your skills in Epic, Patient Gateway, and medical office operations.

Responsibilities

• Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate.
• Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
• Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
• Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks including Epic and Patient Gateway for patient clinical information/messages. May serve as super user for these systems and may train staff on their use.
• Arranges and/or provides information and visit support to patients and their families, such as distributing maps, information regarding procedures and interpreter services.
• Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
• Completes all aspects of patient checks‑in in a courteous manner. This includes updating computer systems with correct and complete information, obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow.
• Completes procedures to check‑out patients as they exit exam rooms, including scheduling appointments and testing.
• Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, dictation support, correspondence with physicians, patients and other offices or agencies.

Administrative Responsibilities

• Maintains physician’s office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature.
• Organizes materials and information for processing of invoices and reimbursements, updating and communicating on‑call schedules and for use in presentations made at national meetings.
• Arranges for outside visitors, medical students, etc. as requested by physician.
• Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.
• Participates in periodic staff meetings or other departmental meetings.
• Perform/participate in special projects as may arise from time‑to‑time.

Surgeon Scheduling

• Arranges patient surgeries by scheduling pre‑surgery appointments and testing; reschedules as needed. Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.
• Utilizes Epic OpTime to schedule surgeries electronically. Updates physician calendar to block surgery schedule. Communicates any special circumstances to the physician. Distributes surgical schedules.
• Organizes and forwards patient and procedure information for billing. Answers patient and billing office questions. Resolves any discrepancies.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful.

Skills / Abilities / Competencies

• Exceptional computer skills (including word processing, database, electronic mail, internet, and spreadsheets) required. Knowledge of Epic and other systems at a level sufficient to perform job.
• Good command of English language, including medical and scientific terminology.
• Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
• Ability to work independently or in a team environment.
• Excellent interpersonal and customer service skills; ability to solve problems.
• In‑depth understanding of all pertinent medical insurances, managed care and patient financial services.

Job Details

Remote Type: Onsite
Work Location: 273 Charles Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.37 – $27.71 per hour
Grade: 4

EEO Statement

At The General Hospital Corporation, we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.