Practice Assistant II- Evening Overnight

Partner's Healthcare; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham in Boston is seeking an administrative/clinical support specialist to help with scheduling, check‑in/out, and documentation for a busy practice.

You will perform routine clerical duties, greet patients, manage phone inquiries, and assist with billing forms under supervision.

Qualifications

• Proficiency with all Office Suite applications.
• Understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to manage non-routine phone calls and convey information clearly.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as Super User for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions in advanced competency levels.

Skills

Office suite

Time management

Communication

Phone handling

Clerical duties

Education

High School Diploma

Tools

None

Job description

Site:

The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders, and print appointment schedules.


• Process patient billing forms and scan documents to patient medical record/LMR.


• Call for patient medical records and laboratory test results.


• Open and distribute unit mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co‑payments.


• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.


• Acts as \"Super User\" for scheduling, registration and billing systems.


• Provides assistance and training to others in these areas.


• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

EducationHigh School Diploma or Equivalent required

Experienceoffice experience 2-3 years required

Knowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.

Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.

Managing one’s own time and the time of others.

Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: MGH Teleradiology

Schedule: Saturday, Sunday | 24 hours | 6:30pm to 7am | Onsite Evening Overnight

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits

• Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type OnsiteWork Location 55 Fruit StreetScheduled Weekly Hours 24Employee Type RegularWork Shift Night (United States of America)Pay Range $17.71 - $24.94/HourlyGrade 3

Mass General Brigham Competency Framework

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all components contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.