Sr Client Services Manager

IntePros; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

IntePros is seeking experienced client services professionals to join a growing team in a client-facing role. You will manage inquiries, provide support, and connect clients with the right information and resources to maintain strong relationships.

Responsibilities include handling a dedicated hotline, prioritizing requests, and communicating complex information clearly. You will work with internal teams to ensure accurate responses and manage multiple priorities with professionalism.

Qualifications

• 7+ years in client services, client success, or similar client-facing roles.
• Strong written and verbal communication with diverse audiences.
• Excellent organizational and time-management skills with high-volume work.
• Strong problem-solving skills and the ability to know when to escalate.
• Experience handling sensitive client interactions in a fast-paced environment.
• Previous government experience is a plus, but not required.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong relationships and providing consistent support.
• Manage incoming client inquiries through a dedicated hotline, assess priority, and ensure timely responses.
• Explain complex information clearly so clients understand next steps.
• Use scripts, resources, and processes to guide clients to information or next steps.
• Collaborate with internal teams to gather information and ensure accurate responses.
• Balance multiple requests with attention to detail and high levels of client service.
• Handle escalations and sensitive situations with professionalism and good judgment.

Skills

Written communication

Verbal communication

Time management

Organization

Problem solving

Attention to detail

Prioritization

Client relationship

Job description

Client Services / Client Relationship Management

We’re currently looking for experienced client services professionals to join a growing team. This is a client-facing role focused on managing inquiries, providing support, and making sure clients are connected with the right information and resources.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong working relationships and providing a consistent level of support.
• Manage incoming client inquiries through a dedicated hotline, assessing each request, determining the appropriate priority, and making sure it gets addressed in a timely manner.
• Provide clear and professional communication by taking complex information and explaining it in a way that is easy for clients to understand.
• Use established scripts, resources, and processes to answer questions and guide clients toward the appropriate information or next steps.
• Work closely with internal teams to gather information, resolve client questions, and make sure responses are accurate and consistent.
• Manage multiple requests and competing priorities while maintaining attention to detail and a high level of client service.
• Handle escalations and sensitive situations with professionalism, good judgment, and a calm approach.

Experience

• 7+ years of experience in client services, client success, client relationship management, or a similar client-facing role
• Strong written and verbal communication skills with the ability to communicate with a variety of audiences
• Excellent organizational and time-management skills, with the ability to prioritize a high volume of requests
• Strong problem-solving skills and the ability to know when to escape an issue
• Comfortable working in a fast-paced environment and handling sensitive client interactions
• Previous government experience is a plus, but not required