Client Services

Market Value Southwest; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Market Value Southwest in Miami seeks a Client Services professional to support day-to-day client communication and help deliver a responsive, professional experience.

The role works directly with clients and internal teams to understand needs, coordinate requests, and ensure timely follow-up, while maintaining organized records and a high level of service.

Qualifications

• Bachelor's degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organization and attention to detail.
• Comfortable communicating directly with clients.
• Strong listening and problem-solving skills.
• Ability to manage multiple requests and priorities.
• Dependable with consistent follow-through.
• Ability to work independently and collaboratively.
• Previous experience in client services, customer service, account support, hospitality, customer success, or another client-facing environment is preferred.
• Comprehensive training and ongoing support.
• Hands-on client communication and service experience.
• Collaborative and team-oriented work environment.
• Exposure to multiple areas of client and business operations.
• Opportunities to strengthen communication, organization, and relationship-management skills.
• Opportunities for continued growth and increased responsibility.

Responsibilities

• Serve as a point of contact for routine client questions and requests.
• Communicate with clients regarding services, programs, updates, and current initiatives.
• Learn about client needs and provide relevant information and resources.
• Coordinate client requests with appropriate internal team members.
• Follow up on outstanding questions, requests, and action items.
• Help address routine client concerns and identify appropriate next steps.
• Maintain accurate records of client communications and activities.
• Prepare and organize client materials, updates, and service information.
• Develop a strong understanding of company services, processes, and available resources.
• Maintain professional and consistent communication throughout the client experience.
• Gather client feedback and share relevant information with internal teams.
• Assist with client meetings, programs, and ongoing initiatives.
• Monitor open items and help ensure timely follow-through.
• Collaborate with other departments to support client needs.
• Identify recurring questions and opportunities to improve the client experience.
• Support additional client-focused projects and activities as needed.

Skills

Strong communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Independent & collaborative work

Client-facing communication

Education

Bachelor's degree

1–2 years relevant experience

Job description

Miami, United States

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client's goals.

Job Description

We are seeking a Client Services professional to support day-to-day client communication and help deliver a responsive, professional experience. This role works directly with clients to understand their needs, provide information, coordinate requests, and ensure appropriate follow-up.

The position combines relationship support, communication, and organization. The ideal candidate is dependable, personable, and comfortable working with both clients and internal teams to keep requests moving efficiently.

Responsibilities

• Serve as a point of contact for routine client questions and requests
  
• Communicate with clients regarding services, programs, updates, and current initiatives
  
• Learn about client needs and provide relevant information and resources
  
• Coordinate client requests with appropriate internal team members
  
• Follow up on outstanding questions, requests, and action items
  
• Help address routine client concerns and identify appropriate next steps
  
• Maintain accurate records of client communications and activities
  
• Prepare and organize client materials, updates, and service information
  
• Develop a strong understanding of company services, processes, and available resources
  
• Maintain professional and consistent communication throughout the client experience
  
• Gather client feedback and share relevant information with internal teams
  
• Assist with client meetings, programs, and ongoing initiatives
  
• Monitor open items and help ensure timely follow-through
  
• Collaborate with other departments to support client needs
  
• Identify recurring questions and opportunities to improve the client experience
  
• Support additional client-focused projects and activities as needed
  

Requirements

• Bachelor's degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Strong organization and attention to detail
  
• Comfortable communicating directly with clients
  
• Strong listening and problem-solving skills
  
• Ability to manage multiple requests and priorities
  
• Dependable with consistent follow-through
  
• Ability to work independently and collaboratively
  
• Comfortable learning new services, processes, and systems
  
• Previous experience in client services, customer service, account support, hospitality, customer success, or another client-facing environment is preferred
  
• Comprehensive training and ongoing support
  
• Hands-on client communication and service experience
  
• Collaborative and team-oriented work environment
  
• Exposure to multiple areas of client and business operations
  
• Opportunities to strengthen communication, organization, and relationship-management skills
  
• Opportunities for continued growth and increased responsibility