Entry-Level Client Administrator

ROCS Grad Staffing; Bowie (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

ROCS Grad Staffing is seeking a motivated client-facing professional to launch a career in a client-focused environment. You’ll work directly with clients to understand needs, answer questions, coordinate information and documentation, and guide them through a key process from start to finish.

This role emphasizes excellent communication, organization, and problem-solving, with extensive training and a clear path for growth through an onsite team.

Qualifications

• Bachelor’s degree preferred; May 2025/May 2026 graduates encouraged.
• Strong customer service or client-facing skills and genuine helpful mindset.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented with multi-client/task management.
• Comfortable with numbers, reviewing information, and detailed documentation.
• Patient, professional, and confident when communicating with diverse clients.
• Coachable and eager to learn through extensive training program.
• Motivated, dependable, and eager to grow professionally.
• Ability to work independently and in onsite collaboration.
• Background checks may be required.

Responsibilities

• Serve as a primary contact for clients, providing responsive, personalized support.
• Communicate with clients by phone, email, and text; provide updates and gather information.
• Understand goals and needs; provide information and guidance accordingly.
• Collect and organize client information and documentation; ensure records are complete.
• Maintain detailed client records and follow-up activities in the CRM.
• Coordinate requests from initial contact to completion; keep clients informed.
• Review sensitive information with attention to detail and sound judgment.
• Explain products, processes, requirements, and next steps clearly.
• Collaborate with internal teams to address client needs efficiently.
• Maintain compliance with policies and applicable regulations.
• Participate in comprehensive training and ongoing professional development.

Skills

Customer service

Communication

Organization

Attention to detail

Problem-solving

Team collaboration

Education

Bachelor’s degree in Business/ Economics/ Psychology/ Finance

Job description

This is an excellent opportunity to launch your career in a client-focused professional environment with extensive training and a clear path for growth. You’ll work directly with clients to understand their needs, answer questions, coordinate information and documentation, and guide them through an important process from beginning to end while developing valuable skills in communication, organization, problem-solving, and relationship management.

Responsibilities

• Serve as a primary point of contact for clients, providing professional, responsive, and personalized support throughout their experience.
• Communicate with clients by phone, email, and text to answer questions, provide updates, gather information, and explain next steps.
• Conduct client conversations to understand individual goals, circumstances, and needs and provide appropriate information and guidance.
• Collect, review, and organize client information and documentation, ensuring records are complete and accurate.
• Maintain detailed client records, communications, and follow-up activities within the CRM.
• Coordinate client requests and applications from initial contact through completion, keeping clients informed and ensuring tasks are completed on schedule.
• Review sensitive information and use attention to detail and sound judgment to help determine appropriate options.
• Explain products, processes, requirements, and next steps clearly and professionally.
• Collaborate with internal team members to ensure client needs are addressed efficiently and accurately.
• Maintain compliance with company policies, procedures, and applicable regulations.
• Participate in comprehensive training and ongoing professional development.

Qualifications

• Bachelor’s degree in Business, Economics, Psychology, Finance, or a related field preferred (May 2025 & May 2026 graduates are encouraged to apply).
• Strong customer service or client-facing skills and a genuine interest in helping people.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented with the ability to manage multiple clients, tasks, and deadlines.
• Comfortable working with numbers, reviewing information, and handling detailed documentation.
• Patient, professional, and confident when communicating with a wide variety of clients.
• Coachable and eager to learn, with the ability to retain and apply information through an extensive training program.
• Motivated, dependable, and eager to grow professionally.
• Ability to work effectively both independently and as part of a collaborative, onsite team.
• Previous experience in customer service, administration, hospitality, communications, or another client-facing environment is a plus, but not required.
• Ability to successfully complete required background and credit checks.