Sr. Client Manager

Arthur J. Gallagher & Co. (AJG); Cleveland (OH); On-site; USD 85,000 - 130,000; Full time

Job summary

Gallagher is seeking a Senior Client Manager to deliver exceptional service, build strong client relationships, and help protect what matters most. You will manage a portfolio of accounts, lead renewal discussions, and collaborate with our production team to grow opportunities.

Required: Bachelor's degree with 5+ years of client service and/or claims management, or a High School diploma with 10+ years; 1+ year supervisory experience; and appropriate licensing.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience, OR High School diploma/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Licensing as required.

Responsibilities

• Manage a portfolio of client accounts, ensuring their needs are met with care and precision.
• Build and strengthen relationships with clients, becoming their trusted advisor.
• Lead the renewal process to deliver tailored solutions that exceed expectations.
• Collaborate with our production team to secure existing business and grow new opportunities.
• Balance priorities, meet deadlines, and deliver high-quality service every time.

Skills

Client service

Claims management

Supervisory experience

Licensing

Relationship management

Education

Bachelor's degree

High School diploma/GED with 10+ years of experience

Job description

Overview

We’re looking for a Senior Client Manager to join our team. You’ll play a key role in delivering exceptional service to our clients and helping them protect what matters most. This is a chance to make a real impact by building strong relationships, solving problems, and driving results.

How you’ll make an impact

• Manage a portfolio of client accounts, ensuring their needs are met with care and precision.
• Build and strengthen relationships with clients, becoming their trusted advisor.
• Lead the renewal process to deliver tailored solutions that exceed expectations.
• Collaborate with our production team to secure existing business and grow new opportunities.
• Balance priorities, meet deadlines, and deliver high-quality service every time.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages and balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).