Client Service Manager

Gallagher; Houston (TX); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) and Roth options

Paid parental leave

Educational expense reimbursement

Flexible work hours

Job summary

Gallagher is seeking a Client Service Manager in Houston, Texas, to lead client relationships and manage account portfolios. Ideal candidates should possess a Bachelor’s degree and 3+ years of experience in client service or claims management or a High school degree/GED with 8+ years of relevant experience.

The role focuses on ensuring client satisfaction, managing renewals, and contributing to Gallagher's reputation for excellence. An extensive benefits package is also offered, including flexible hours and educational reimbursement.

Qualifications

• 3+ years client service and/or claims management experience with a Bachelor's degree.
• 8+ years client service and/or claims management if only a High school degree/GED.
• Producer's License required.

Responsibilities

• Manage a portfolio of client accounts with care.
• Lead the renewal process with the production team.
• Cultivate relationships with clients to secure business.

Skills

Client service experience

Claims management

Proficiency in Microsoft Office

Strong communication skills

Education

Bachelor’s degree

High school degree/GED

Job description

Overview

At Gallagher, we’re champions of service excellence. As a Client Service Manager, you’ll be at the heart of our commitment to delivering tailored insurance solutions and fostering strong client relationships. This role is your chance to make a meaningful impact, working alongside a team that values collaboration, innovation, and integrity.

How You'll Make an Impact

• Manage a portfolio of client accounts, ensuring their needs are met with care and precision.
• Lead the renewal process, working closely with our production team to deliver timely and high‑quality solutions.
• Cultivate relationships with clients and their representatives to secure existing business and identify opportunities to expand services.
• Contribute directly to client satisfaction, retention, and Gallagher’s reputation for excellence.

About You

Required

• Bachelor’s degree with 3+ years client service and/or claims management experience

OR

• High school degree/GED with 8+ years client service and/or claims management experience
• Producer's License
• Ability to travel up to 25%
• Proficiency in Microsoft Office
• Appropriate licensing as required

Preferred

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Behaviors

• A knack for building and maintaining strong relationships
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to managing accounts and solving problems
• Experience in account management or client services
• A collaborative mindset and a commitment to ethical practices
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages and balances multiple and sometimes competing priorities
• Works in a self‑directed manner

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range reflects the anticipated low end and high end of the range for this position. On top of a competitive salary, we offer a wide range of benefits.

Benefits

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more

EEO Statement

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including but not limited to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.