Senior Client Manager

Arthur J. Gallagher & Co. (AJG); Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher, a leading benefits advisor, seeks a Senior Client Manager in Employee Benefits in Chicago. You will manage a portfolio, lead renewal processes, and deliver tailored solutions that improve client outcomes. You’ll work with a collaborative team that prioritizes integrity and client success.

You’ll build trusted client relationships, expand services, and advocate sound benefits strategies while aligning with The Gallagher Way. Strong communication and ethics are essential.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience, OR HS/GED with 10+ years client service and/or claims management experience.

Responsibilities

• Manage a portfolio of employee benefits accounts and deliver tailored solutions.
• Lead renewal processes with clients to deliver timely, high-quality outcomes.
• Build strong relationships with clients and internal teams to secure existing business and identify opportunities to expand services.
• Collaborate across teams to ensure client satisfaction and retention.

Skills

Client service

Communication

Relationship building

Problem solving

Ethical practices

Education

Bachelor's degree

High School diploma/GED

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Senior Client Manager in Employee Benefits, you’ll play a key role in delivering tailored solutions that make a real difference to our clients and their employees. You’ll join a team that values collaboration, innovation, and integrity, all while championing "The Gallagher Way".

How you'll make an impact

In this role, you’ll manage a portfolio of accounts, ensuring clients receive exceptional service and solutions that meet their unique needs. You’ll lead renewal processes, working closely with clients to deliver timely, high-quality outcomes. By building strong relationships with clients and internal teams, you’ll secure existing business and identify opportunities to expand services. Your work will directly contribute to client satisfaction, retention, and the growth of our business.

• Experience managing clients in employee benefits or a related field.
• Strong communication skills to explain complex ideas simply and clearly.
• A proactive approach to solving problems and delivering results.
• The ability to build and maintain trusted relationships with clients and colleagues.
• A commitment to ethical practices and doing business the right way.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)