Senior Client Manager

Arthur J. Gallagher & Co. (AJG); Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services, a part of Gallagher, seeks a seasoned client services professional to manage a portfolio of accounts and support renewals. You will address client questions, coordinate with the Production team, and identify opportunities for broader coverage while maintaining strong client relationships.

The role emphasizes organized work habits, proactive communication, and the ability to balance multiple priorities in a dynamic insurance environment.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Handle the day-to-day work for a set of accounts.
• Answer client questions, keep requests moving, and make sure details are handled with care.
• Work with the Production team on renewals, help shape the right solution, and follow through so clients get timely support.
• Help protect retention and revenue by keeping existing business in place and looking for chances to add more coverages where it makes sense.
• Help create a smoother experience for clients and colleagues alike, as you build trust wiht client contacts and decision makers.

Skills

Client service

Account management

Renewals

Organizational skills

Communication skills

Supervisory experience

Education

Bachelor's degree

High School degree

Licensing as required

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

• Handle the day-to-day work for a set of accounts.
• Answer client questions, keep requests moving, and make sure details are handled with care.
• Work with the Production team on renewals, help shape the right solution, and follow through so clients get timely support.
• Help protect retention and revenue by keeping existing business in place and looking for chances to add more coverages where it makes sense.
• Help create a smoother experience for clients and colleagues alike, as you build trust wiht client contacts and decision makers.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Experience working in client service, account management, or renewals.
• A habit of staying organized while handling multiple priorities.
• The ability to spot opportunities for added services or coverages that fit client needs.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• You make decisions with care, follow through on commitments, and support shared goals.
• Comfort working through changing priorities and keeping commitments on track.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)