Sr. Client Manager

Gallagher; Cleveland (OH); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a Senior Client Manager to deliver exceptional client service, manage portfolios, and drive renewal and growth initiatives. You will build trusted advisor relationships with clients and collaborate with cross-functional teams to secure existing business and identify new opportunities.

The role requires leadership, strong communication, and a solid understanding of claims management, with a focus on achieving measurable outcomes for clients and the

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• OR High School/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Licensing as required.

Responsibilities

• Manage a portfolio of client accounts, ensuring needs are met with care and precision.
• Build and strengthen relationships with clients, becoming their trusted advisor.
• Lead the renewal process to deliver tailored solutions that exceed expectations.
• Collaborate with the production team to secure existing business and grow new opportunities.
• Balance priorities, meet deadlines, and deliver high-quality service.

Skills

Client service

Claims management

Relationship building

Communication

Financial acumen

Technology proficiency

Multitasking

Leadership

Education

Bachelor's degree

High School diploma or GED

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

We’re looking for a Senior Client Manager to join our team. You’ll play a key role in delivering exceptional service to our clients and helping them protect what matters most. This is a chance to make a real impact by building strong relationships, solving problems, and driving results.

How You'll Make An Impact

• Manage a portfolio of client accounts, ensuring their needs are met with care and precision.
• Build and strengthen relationships with clients, becoming their trusted advisor.
• Lead the renewal process to deliver tailored solutions that exceed expectations.
• Collaborate with our production team to secure existing business and grow new opportunities.
• Balance priorities, meet deadlines, and deliver high-quality service every time.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Hybrid

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)