Sr. Client Service Executive

Arthur J. Gallagher & Co. (AJG); Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Job summary

Gallagher Benefit Services in Cincinnati, OH is seeking a client services professional to manage a group of client accounts, ensuring timely, accurate, and helpful service. You’ll support renewals with the production team and help secure existing business by adding value through extra cover and services.

You’ll build trusted relationships with clients, balance service, growth, and margin goals, and collaborate with internal partners to deliver the best solutions.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience or a high school diploma with 10+ years in the same area.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Manage day-to-day client service for your assigned accounts, ensuring timely, accurate updates.
• Support the renewal process with the production team and help shape optimal solutions.
• Build trusted client relationships and balance service, growth, and margin goals.
• Collaborate with client contacts, buyers, and internal partners to deliver value.

Skills

Client service

Claims management

Supervisory experience

Licensing

Education

Bachelor's degree with 5+ years experience

High School degree/GED with 10+ years experience

Job description

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

In this role, you’ll look after a group of client accounts and make sure service is timely, accurate, and helpful. You’ll build trusted relationships with clients, support the renewal process with the production team, and help secure existing business by looking for ways to add more value through extra cover and services. Your work will help keep clients with Gallagher and support account growth.

How you’ll make an impact

You’ll manage day to day client service for your assigned accounts, keeping work organised and making sure clients get clear updates and practical support. You’ll work closely with the production team during renewals to help shape the best solution for each client, then help deliver it on time. You’ll also balance service, growth, and margin goals, while building relationships with client contacts, buyers, and internal partners.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self‑directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)