Sr Billing Analyst

Customer Operations; Maryland Heights (MO); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a dynamic team that drives excellence in billing assurance! As a Senior Billing Analyst, you'll play a crucial role in managing billing platform activities, ensuring accuracy and integrity. This position offers the chance to work collaboratively in a fast-paced environment, utilizing your analytical skills to enhance processes and support operations. You'll be part of an innovative firm committed to employee growth and development, providing a supportive culture that values your contributions. If you're ready to take the next step in your career and thrive in a challenging yet rewarding role, we want to hear from you!

Benefits

Paid Training

Career Development Opportunities

Supportive Work Environment

Qualifications

• 5+ years of experience with database reporting tools and billing systems.
• Strong analytical and problem-solving skills required.

Responsibilities

• Manage and coordinate billing platform activities and enhancements.
• Compile data and produce reports to monitor SLA adherence.

Skills

SQL

Database Reporting Tools

Macros

Analytical Skills

Problem-Solving Skills

Knowledge of Billing Systems

Telecommunications Knowledge

Education

Bachelor’s Degree in Information Technology

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Client Reference Code: 2025-53589

Experienced with billing and billing systems? Able to pivot in a constantly changing market environment? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Assurance team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. To help our customers, we use data analytics and data management tools for quality assurance and billing accuracy. Working quickly and collaboratively, Billing Assurance helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Sr Billing Analyst, you’ll manage and coordinate billing platform activities including researching functionality inquiries, managing enhancement requests, and supporting billing system releases and upgrades.

WHAT OUR SENIOR BILLING ANALYSTS ENJOY MOST

• Maintaining and performing updates to parameters on the billing platform
• Reviewing and validating parameter updates and configuration to ensure continuity and system integrity
• Researching and responding to internal customer requests
• Providing overall billing platform interface support
• Supporting testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
• Assisting with troubleshooting interface issues

On a given day you’ll assist the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, tracking departmental activity, and recommending process improvements. You’ll excel if you are able to work within a fast-paced, high-change environment to meet deadlines.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Database reporting tools, Macros, queries, SQL: 5 years or more; billing system platform experience: 5 years of more; business operations analysis; ICOMS/CSG knowledge; telecommunications
• Education: Bachelor’s degree in Information Technology or related field or equivalent training, education, experience
• Technical skills: Proficient in Microsoft Office products including Word, Excel, and Power Point
• Skills: Extensive knowledge of the billing system including taxation, cards, provisioning, payments, other department processes, etc.; knowledge of Charter services and products
• Abilities: Demonstrated research, analytical, and problem-solving skills; strong knowledge of billing platform workflows, interfaces, and related functionality
• Working Conditions: Office environment

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Job Code : CBI321

2025-53589
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.