Sr Billing Analyst

Charter Communications; Maryland Heights (MO); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a dynamic and innovative team as a Senior Billing Analyst at a leading telecommunications company. In this role, you'll be at the forefront of ensuring billing accuracy and quality assurance for a vast customer base. With responsibilities ranging from managing billing platform activities to supporting system enhancements, your analytical and problem-solving skills will be crucial. This position offers a collaborative environment where your contributions directly impact the customer experience. If you're ready to embrace challenges and grow within a supportive culture, this opportunity is perfect for you.

Benefits

Paid training and coaching

Dynamic growth opportunities

Supportive team environment

Qualifications

• 5+ years of experience with database reporting tools and billing systems.
• Strong knowledge of billing platform workflows and telecommunications.

Responsibilities

• Manage billing platform activities and support system releases.
• Compile data and produce reports to monitor SLA adherence.

Skills

Database reporting tools

SQL

Billing system platform experience

Business operations analysis

Research and analytical skills

Problem-solving skills

Education

Bachelor's degree in Information Technology

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Experienced with billing and billing systems? Able to pivot in a constantly changing market environment? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Assurance team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. To help our customers, we use data analytics and data management tools for quality assurance and billing accuracy. Working quickly and collaboratively, Billing Assurance helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Sr Billing Analyst, you'll manage and coordinate billing platform activities including researching functionality inquiries, managing enhancement requests, and supporting billing system releases and upgrades.

WHAT OUR SENIOR BILLING ANALYSTS ENJOY MOST

• Maintaining and performing updates to parameters on the billing platform
• Reviewing and validating parameter updates and configuration to ensure continuity and system integrity
• Researching and responding to internal customer requests
• Providing overall billing platform interface support
• Supporting testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
• Assisting with troubleshooting interface issues

On a given day you'll assist the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, tracking departmental activity, and recommending process improvements. You'll excel if you are able to work within a fast-paced, high-change environment to meet deadlines.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Database reporting tools, Macros, queries, SQL: 5 years or more; billing system platform experience: 5 years of more; business operations analysis; ICOMS/CSG knowledge; telecommunications
• Education: Bachelor's degree in Information Technology or related field or equivalent training, education, experience
• Technical skills: Proficient in Microsoft Office products including Word, Excel, and Power Point
• Skills: Extensive knowledge of the billing system including taxation, cards, provisioning, payments, other department processes, etc.; knowledge of Charter services and products
• Abilities: Demonstrated research, analytical, and problem-solving skills; strong knowledge of billing platform workflows, interfaces, and related functionality
• Working Conditions: Office environment

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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CBI321 2025-53589 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.