Sr. Associate, Service Desk Team Lead

Revantage, A Blackstone Portfolio Company; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in corporate services is seeking a Sr. Associate, Service Desk Team Lead to provide exceptional technical support and manage a team. This role involves troubleshooting hardware/software, ensuring customer satisfaction, and maintaining asset management. Ideal candidates will have a Bachelor's degree in information systems and several years of IT support experience, along with strong communication skills.

Benefits

Competitive salary

401(k)

Health insurance

Wellness benefits

Hybrid work initiatives

Summer Fridays

Learning opportunities

Qualifications

• 5-7 years in IT Support, with 1-2 years in leadership.
• Proficiency in hardware/software troubleshooting and installation.
• Ability to lift up to 50 pounds and travel as needed.

Responsibilities

• Provide technical support and manage a team if applicable.
• Respond to and resolve support questions via multiple channels.
• Configure and troubleshoot network components and support mobile devices.

Skills

Communication

Customer Service

Problem Solving

Education

Bachelor's degree in information systems

Tools

Microsoft Active Directory

Exchange

Office 365

Windows Server

Windows 10/11

iOS

Android

Job description

Join to apply for the Sr. Associate, Service Desk Team Lead role at Revantage, A Blackstone Portfolio Company

About Revantage

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. Headquartered in Chicago, it operates across North America, Europe, and Asia Pacific, delivering value-added services in finance, technology, HR, and operations to Blackstone's diverse real estate assets.

Our Culture and Values

We value our people as our most important asset and foster a culture of collaboration, inclusivity, and continuous improvement. Our core values include being Learners, Leaders, Enthusiasts, Achievers, and Partners.

Role Overview

The Sr. Associate, Service Desk Team Lead, will provide excellent technical support, manage a team if applicable, and ensure customer satisfaction through timely and accurate problem resolution. Responsibilities include hardware/software troubleshooting, installation, and support, as well as leadership and decision-making duties.

Key Responsibilities

1. Respond to and resolve support questions via multiple channels, adhering to SLAs.
2. Configure and upgrade hardware, including PCs and peripherals.
3. Maintain knowledge of relevant hardware and applications.
4. Serve as escalation point and delegate work within the team.
5. Configure and troubleshoot network components and support mobile devices.
6. Manage tickets using ServiceNow and collaborate across support teams.
7. Support enterprise workstation management and security vulnerabilities.
8. Maintain asset management and user access controls.
9. Perform other duties as assigned.

Qualifications

• Bachelor's degree in information systems or equivalent experience.
• 5-7 years in IT Support, with 1-2 years in leadership.
• Proficiency in Microsoft Active Directory, Exchange, Office 365, Windows Server, Windows 10/11, iOS, Android.
• Excellent communication and customer service skills.
• Ability to lift up to 50 pounds and travel as needed.

Preferred Skills

• Experience with mobile device management, encryption, VPN/ZTNA, and supporting Macs.

Perks and Benefits

• Competitive salary, 401(k), health insurance, wellness benefits.
• Work-life balance initiatives such as hybrid work, summer Fridays, and learning opportunities.

Equal Opportunity Employer

Revantage is committed to diversity and inclusion. We prohibit discrimination and provide accommodations for applicants with disabilities. For assistance, contact [e-mail].