Sr Analyst, HR People Analytics

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

401(k) & FSAs

Adoption assistance

Medical/dental/vision

Job summary

Pilot Company seeks a Sr Analyst, HR People Analytics to partner with HR stakeholders, optimize processes, and drive data-informed decisions. This role manages projects, supports HRMS upgrades, and analyzes workflows to improve efficiency and data integrity.

Responsibilities include reporting, dashboards, and data storytelling to guide leadership actions. Candidates should have 5+ years of experience and strong SQL, Python or R, and Tableau/Power BI skills.

Qualifications

• Bachelor's degree in HRM, data analytics, statistics, CS, or I/O psychology.
• Master’s degree is preferred.
• Minimum of 5 years of experience.
• Proficient with Excel and SQL.
• Knowledge of Python or R and text mining for sentiment analysis.
• Experience building dashboards with Tableau or Power BI.
• Translate statistical findings into plain-language narratives.
• Understand HR functions like talent acquisition, performance, retention.
• Ask business questions and challenge leadership with evidence.
• Maintain confidentiality of sensitive metrics.

Responsibilities

• Manage projects and drive process improvements.
• Collaborate with stakeholders to achieve project goals.
• Recommend policy changes and innovative solutions with leadership approval.
• Maintain HRMS systems, coordinate upgrades and patches.
• Provide production support and resolve HRMS issues.
• Generate and maintain reports and data quality across systems.
• General office tasks and long periods of sitting/standing.
• Legal authorization to work in the United States without sponsorship.

Skills

Data analytics

SQL

Python

R

Tableau

Power BI

Excel

Statistical modeling

Dashboards

HR knowledge

Education

Bachelor's degree in HRM, Data Analytics, Statistics, CS, or I/O Psychology

Master’s preferred

Tools

Tableau

Power BI

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Sr Analyst, HR People Analytics partners with HR stakeholders to optimize processes, leverage technology, and drive data informed decision making. This role manages projects, supports system enhancements and upgrades, ensures data integrity, conducts testing and reporting, and identifies opportunities for process improvement and automation. Serving as a technical resource for assigned functional areas, the Sr Analyst analyzes workflows, recommends efficiencies, and leads projects from planning through implementation.

• Manages projects and process improvement, including applying change management experience to facilitate movement to new levels of quality.
• Utilizes interpersonal skills when working with various customers and peers to accomplish project goals.
• Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.
• Performs system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains HRMS system tables. Documents process and results.
• Provides production support, including researching and resolving complex HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
• Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
• General office work requiring sitting or standing for long periods of time
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Qualifications

• High school diploma required
• Bachelor's degree in Human Resource Management, Data Analytics, Statistics, Computer Science, or Industrial-Organizational (I/O) Psychology.
• Master’s preferred
• Minimum of 5 years of experience
• Ability to sort, filter, and structure raw employee data using tools like Microsoft Excel or database query languages like SQL.
• Knowing how to calculate key metrics (turnover, time-to-fill, engagement scores) and run regressions or basic statistical models.
• Familiarity with coding languages like Python or R and text mining for sentiment analysis when dealing with complex employee feedback.
• Building impactful dashboards and charts using tools like Tableau or Power BI to make data easy for leaders to read.
• Translating dense statistical findings into simple, plain-language narratives that guide organizational action.
• Understanding core HR functions like talent acquisition, performance management, and employee retention.
• Asking the right business questions and challenging leadership assumptions with evidence rather than intuition.
• Handling sensitive employee metrics with strict confidentiality and ethical oversight.
• General office work requiring sitting or standing for long periods of time
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay