Representative, Customer Sales Support - Inside

Pilot Flying J; Knoxville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Onsite Gym

Onsite Cafeteria

Job summary

A leading travel center network in Knoxville, TN is seeking a Customer Support Representative to develop customer relationships and provide inside sales support. The ideal candidate will have a high school diploma, one year of customer support experience, and be bilingual in Spanish. Responsibilities include managing customer reporting, supporting the sales team, and assisting customers with account issues. Benefits include a nationwide medical plan, flexible spending accounts, tuition reimbursement, and more.

Qualifications

• Minimum 1 year of corporate customer support work experience preferred.
• Ability to learn new technology and use it effectively.
• Experience with CRM software preferred.

Responsibilities

• Develop customer relationships and provide administrative support.
• Assist customers with account support, mobile fueling, and reports.
• Collaborate with sales to identify business opportunities.
• Develop a strong internal network and collaborate with cross-functional teams.
• Assist customers via phone and email with account support such as mobile fueling, tax reports, online portal, statement retrieval, and card issues.
• Model company values; ensure guests and team members are supported at the highest level.
• Ensure compliance with rules, policies, and procedures.

Skills

Bilingual in Spanish

Strong written and verbal communication skills

Customer service skills

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Microsoft Office

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.

• Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
• Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
• Assist the credit department to prepare for and resolve customer issues
• Develop a strong internal network and leverage cross‑functional capabilities to effectively respond to customer needs.
• Collaborate with sales team to identify business opportunities
• Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Minimum 1 year of corporate customer support work experience preferred
• Bilingual in Spanish

Specialized Knowledge

• Intermediate Microsoft Office skills
• Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred
• Ability to gain knowledge of fuel and trucking industry
• Ability to gain knowledge of company products and offerings

Competencies

• Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone
• Ability to prioritize, multitask and manage multiple projects successfully in a fast‑paced and dynamic environment
• Strong organizational skills with attention to detail
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem‑solve, and complete projects.
• Ability to quickly learn new technology and use technology in all areas related to the role
• Self‑motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Excellent customer service skills with the ability to influence others and solve problems

Additional Information

• Nation‑wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Onsite Gym
• Onsite Cafeteria
• All your information will be kept confidential according to EEO guidelines.
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.