Sprinkler Service Coordinator

Paycom - ATS; Warrendale (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with Safe Harbor Match

Paid time off

Seven paid holidays

Life insurance

Long-term disability

Job summary

Paycom - ATS is seeking a Sprinkler Service Coordinator in Warrendale to efficiently schedule and dispatch technicians, manage work orders, and serve as the main point of contact for customers. You will help ensure timely service delivery and high satisfaction across customers and internal teams.

The role requires 1–3 years of scheduling/dispatching experience, solid customer service background, and strong communication, organization, and multitasking skills in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of scheduling, routing, or dispatching service technicians, drivers, or product deliveries.
• 1-3 years of strong customer service experience, preferably in a service or field operations environment.
• Proficient in Microsoft Word and Excel.
• Highly organized with strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong problem recognition and resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Demonstrated reliability, good attendance, and a solid work ethic.
• Self-motivated and able to work independently while also being a collaborative team player.

Responsibilities

• Answer incoming phone calls, providing prompt and professional customer service.
• Schedule and dispatch service technicians, optimizing routes and ensuring timely service delivery.
• Coordinate and manage customer follow-up appointments to maintain service continuity.
• Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction.
• Monitor and review daily technician activities, prepare status reports, and document service outcomes.
• Gather and process customer feedback, including conducting post-service surveys to ensure quality.
• Identify, troubleshoot, and resolve customer issues in a timely professional manner.
• Support overall service and organizational goals by completing tasks and projects as needed.
• Manage sprinkler inspections billing, ensuring accuracy and timely invoicing.

Skills

Scheduling/Dispatching

Customer service

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Attention to detail

Multitasking

Team player

Education

High School Diploma

Job description

Job Summary: The Sprinkler Service Coordinator plays a key role in delivering exceptional customer service by efficiently scheduling and dispatching service technicians, managing work orders, and serving as primary point of contact for customer inquiries. This position ensures timely resolution of service requests, coordinates field operations, and supports both customers and internal teams to maintain high levels of satisfaction and operational efficiency.Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Answer incoming phone calls, providing prompt and professional customer service.Schedule and dispatch service technicians, optimizing routes and ensuring timely service delivery.Coordinate and manage customer follow-up appointments to maintain service continuity.Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction.Monitor and review daily technician activities, prepare status reports, and document service outcomes.Gather and process customer feedback, including conducting post-service surveys to ensure quality.Identify, troubleshoot, and resolve customer issues in a timely professional manner.Support overall service and organizational goals by completing tasks and projects as needed.Manage sprinkler inspections billing, ensuring accuracy and timely invoicing.Job Requirements & Skills:High School Diploma or equivalent required.1-3 years of experience in scheduling, routing, or dispatching service technicians, drivers, or product deliveries.1-3 years of strong customer service experience, preferably in a service or field operations environment.Proficient in Microsoft, particularly word and excel.Highly organized with strong attention to detail and accuracy.Excellent verbal and written communication skills for interacting with customers and team members.Strong problem recognition and resolution skills.Ability to multitask and prioritize effectively in a fast-paced environment.Demonstrated reliability, good attendance, and a solid work ethic.Self-motivated and able to work independently while also being a collaborative team player.Work Environment & Physical RequirementsPrimarily based in a standard office setting with regular use of computers, phones, and office equipment.Fast-paced, dynamic environment requires frequent multi-tasking and real time communication with field technicians, customers and internal teams.May involve occasional extended period of siting while working at a desk or computer.Frequent phone and email communication with both internal staff and external clients.May require occasional adjustment of schedule to accommodate urgent service needs or high-volume periods.Collaborative team environment with regular interaction across departments such as sales, service, and operations.Compensation & Benefits:Medical, dental, and vision benefits insurance plans.Company paid life insurance and long-term disability insuranceOptional supplemental benefits for additional coverage.Paid time off (PTO) starting in your first year of employment.Seven (7) paid holidays annually.401K plan with Safe Harbor Match, including both traditional and Roth options.Business casual office environment.Employee Referral program with bonus opportunities.-Direct Applicants Only - No Third-Party Recruiters-Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.