Springhill Suites Philadelphia Langhorne - Front Desk Agent

Aimbridge Hospitality; Langhorne (Bucks County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality in Langhorne, PA seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the guest experience, handling reservations and requests with precision and a friendly smile.

The role requires a high school diploma or equivalent, familiarity with hotel management software, and a commitment to teamwork and guest satisfaction. Full-time benefits apply after a short waiting period.

Qualifications

• High School diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite is preferred.

Responsibilities

• Provide warm welcome and assist guests during check-in/check-out.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive experiences.
• Manage reservations, requests, and billing details with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located just next door to Sesame Place, we're a connected walkway to the park and near Oxford Valley Mall. It's easy to explore the Langhorne area or take a day trip to nearby Trenton, NJ; Philadelphia or Newtown, PA. Unlike other hotels in Langhorne, our stylish and smartly designed suites are 25% larger than average, giving travelers room to succeed. Our rooms are cleverly divided into spaces for recharging, relaxing and connecting. Each room contains a pullout sofa with comfortable, flexible seating. Great extras add to a sense of home, like plush bedding and complimentary WiFi. Guests can start the day at our free hot and healthy breakfast buffet, exercise in the fitness room or take a dip in our indoor pool. Our onsite meeting space features ample seating for small business groups complete with ergonomics chairs and plenty of natural light.

Application deadline for Colorado positions: 7/8/26