Front Desk Agent

Fairfield Inn & Suites Philadelphia Broomall/Newtown Square; Broomall (PA); On-site; USD 26,000 - 38,000; Full time

Job summary

Fairfield Inn & Suites Philadelphia Broomall/Newtown Square is seeking a friendly and professional front desk associate to warmly welcome guests and manage check-in/check-out with efficiency.

You will provide local recommendations, respond to inquiries, and support the team in delivering memorable stays. Training through Marriott programs will help you grow within a guest-focused culture.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle high-pressure situations with composure.
• Willingness to learn Marriott systems and processes.
• Reliable, punctual, and able to work flexible shifts.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Provide local recommendations and assist with guest requests.
• Answer phone calls and respond to inquiries promptly.
• Collaborate with team to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Welcome First Impressions, Welcome Opportunity

On the Main Line, where historic Philadelphia charm meets the modern pulse of Newtown Square, the Fairfield Inn & Suites Philadelphia Broomall/Newtown Square is seeking a warm, polished professional to serve as the face of our hotel. If you believe that a genuine smile and a helping hand can turn a weary traveler into a loyal guest, we invite you to consider your next career move.

The Role That Puts You Center Stage

As the first and last voice our guests hear, you’ll hold a position of real consequence. Every check-in, every recommendation for a cheesesteak worth the drive into the city, every small act of hospitality becomes part of the story our guests tell when they return home. This is not simply a job behind a desk — it is a daily opportunity to shape memorable experiences for travelers visiting one of America’s most storied regions.

Why You’ll Enjoy Coming to Work

• A dynamic, people-first environment where no two days are quite the same
• The satisfaction of genuine guest interaction — solving problems, sharing local insight, and creating comfort for those far from home
• A supportive team culture built on reliability, respect, and shared success
• Proximity to Philadelphia’s rich history, Newtown Square’s charm, and the leafy, welcoming community of Broomall
• A platform for advancement within the respected Marriott family of brands

The Candidate We’re Looking For

We seek a dependable team player — someone who shows up, follows through, and takes pride in doing things right. You need not have prior hotel experience, but you must bring a natural warmth, a cool head under pressure, and the kind of reliability that makes colleagues breathe easier knowing you’re on shift.

A Career With Momentum

This position offers more than a paycheck — it offers a professional foundation. Many of today’s hotel General Managers and regional leaders began their careers exactly where you would start: at the front desk, learning the business from the ground up. With Marriott’s renowned training programs and culture of internal promotion, your ambition will not go unnoticed.

If you are ready to bring your energy, dependability, and passion for people to a hotel that takes pride in Broomall’s welcoming, small-town warmth just minutes from the excitement of Philadelphia, we would be delighted to hear from you.

Source: Hospitality Online