Springfield-Based IT Manager, Desktop Support — Lead U.S. Team

ViziRecruiter,LLC.; Springfield (IL); On-site; USD 105,000 - 148,000; Full time

Job summary

ViziRecruiter, LLC is seeking an IT Manager, Desktop Support to lead a distributed team across three U.S. locations and remote employees. The role is based in our Springfield, Illinois office with full-time onsite requirements.

You will guide end-user support across desktops, laptops, Macs, and virtual workstations, ensuring reliability, security, and high service levels, while mentoring staff and improving workflows.

Qualifications

• 5–10 years of progressive IT support experience with leadership.
• Experience leading Tier 2 support teams.
• Strong knowledge of Windows and Mac end‑user environments.
• Proven ability to manage SLAs, metrics, and service quality.

Responsibilities

• Lead a distributed team of Technical Support Analysts.
• Ensure timely incident response and SLA adherence across sites.
• Drive operational excellence and process consistency.
• Collaborate with IT teams for remediation and improvements.

Skills

Leadership experience

Windows & Mac proficiency

SLA management

Verbal & written communication

Team coordination

Education

Bachelor's degree in IT or Computer Science

Tools

ITSM tools

Scripting / automation

Remote support tools

Job description

ViziRecruiter, LLC is seeking an IT Manager, Desktop Support to lead a distributed team across three U.S. locations and remote employees. The role is based in our Springfield, Illinois office with full-time onsite requirements.

You will guide end-user support across desktops, laptops, Macs, and virtual workstations, ensuring reliability, security, and high service levels, while mentoring staff and improving workflows.