End-User IT Operations Manager (Desktop Support)

Mission Technologies, a division of HII; Springfield (VA); On-site; USD 94,352 - 125,500; Full time

Job summary

HII Mission Technologies seeks a Desktop Support Manager in Springfield, VA. You will provide strategic and operational leadership for all end‑user devices, ensuring security, performance, and lifecycle management, while guiding a ten-person desktop team across a global enterprise.

You will collaborate with IT Operations, cybersecurity, and engineering to ensure alignment with security requirements and enterprise architecture, while delivering high‑quality technical assistance and proactive

Qualifications

• 3+ years leading Enterprise IT teams managing end-user devices and incidents.
• Ability to document and improve incident, problem, request, and knowledge management processes.
• 7+ years hands-on IT systems administration, troubleshooting, and enterprise support experience.

Responsibilities

• Lead a team of about ten desktop administrators and manage daily end-user support operations.
• Collaborate with IT ops, cybersecurity, and engineering to align with security requirements and enterprise architecture.

Skills

Desktop leadership

Incident management

Problem management

Knowledge management

End-user devices security

Education

Bachelor's degree in related field

Tools

ServiceNow ITSM

CMDB

ITAM

HAM

SAM

Job description

HII Mission Technologies seeks a Desktop Support Manager in Springfield, VA. You will provide strategic and operational leadership for all end‑user devices, ensuring security, performance, and lifecycle management, while guiding a ten-person desktop team across a global enterprise.

You will collaborate with IT Operations, cybersecurity, and engineering to ensure alignment with security requirements and enterprise architecture, while delivering high‑quality technical assistance and proactive