IT Desk Support Manager | Lead Distributed Team

LEVI, RAY & SHOUP, INC; Springfield (IL); On-site; USD 48,216 - 61,992; Full time

Job summary

LEVI, RAY & SHOUP, INC is seeking an IT Manager for Desktop Support in Springfield, Illinois. This full-time role requires leading a distributed team of Technical Support Analysts and ensuring high-quality end-user support across multiple locations. The ideal candidate should have 5-10 years of IT support experience, strong knowledge of Windows and Mac systems, and excellent leadership skills. The position offers a dynamic work environment and requires onsite presence.

Qualifications

• 5 to 10 years of progressive IT support experience with leadership responsibility.
• Experience leading technical support teams in a Tier 2 support environment.
• Strong knowledge of Windows and Mac operating systems and endpoint hardware.

Responsibilities

• Lead a team of Technical Support Analysts and Senior Analysts.
• Ensure timely response and resolution of incidents as per service level agreements.
• Oversee support and maintenance of end-user technologies.

Skills

Leadership

Technical Support

Problem-solving

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

Windows operating system

Mac operating system

Endpoint management tools

Job description

LEVI, RAY & SHOUP, INC is seeking an IT Manager for Desktop Support in Springfield, Illinois. This full-time role requires leading a distributed team of Technical Support Analysts and ensuring high-quality end-user support across multiple locations. The ideal candidate should have 5-10 years of IT support experience, strong knowledge of Windows and Mac systems, and excellent leadership skills. The position offers a dynamic work environment and requires onsite presence.