Spring IT Service Desk Intern — Hands-on Support & Learning

National Fuel Gas Company; Buffalo (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

National Fuel Gas Company is offering a Spring 2027 IT internship for a Service Desk Analyst in the Information Technology department in Buffalo, NY. You will be the first point of contact for IT inquiries across channels and help diagnose and resolve issues with guidance from senior teammates.

The role emphasizes learning, collaboration with cross-functional teams, creation of knowledge base articles, and gaining hands-on experience in imaging and workstation setups, all while maintaining a

Qualifications

• Pursuing a degree in Computer Science, CIS, or related field.
• Interest in software engineering with willingness to learn new technologies.
• Proficient with or open to using tools to assist application teams.
• Ability to work independently as well as in a team.
• Strong ownership, prioritization and initiative.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as first point of contact for IT inquiries and incidents.
• Diagnose and resolve issues or escalate as needed.
• Collaborate with cross-functional teams to improve IT infrastructure.
• Create and maintain knowledge base articles and support docs.
• Participate in training to update technical skills.
• Assist with imaging and initial workstation setups.

Skills

Customer service

Technical troubleshooting

Communication skills

Independent and team player

Time management

GPA awareness

Education

Undergraduate or graduate student in CS or CIS

GPA 3.0

Tools

Imaging tools

Workstation setup

Job description

National Fuel Gas Company is offering a Spring 2027 IT internship for a Service Desk Analyst in the Information Technology department in Buffalo, NY. You will be the first point of contact for IT inquiries across channels and help diagnose and resolve issues with guidance from senior teammates.

The role emphasizes learning, collaboration with cross-functional teams, creation of knowledge base articles, and gaining hands-on experience in imaging and workstation setups, all while maintaining a