Spring 2027 IT Service Desk Analyst Internship

National Fuel Gas Company; Buffalo (NY); Vor Ort; USD 23.000 - 32.000; Teilzeit

Zusammenfassung

National Fuel Gas Company is offering a Spring 2027 IT internship for a Service Desk Analyst in the Information Technology department in Buffalo, NY. You will be the first point of contact for IT inquiries across channels and help diagnose and resolve issues with guidance from senior teammates.

The role emphasizes learning, collaboration with cross-functional teams, creation of knowledge base articles, and gaining hands-on experience in imaging and workstation setups, all while maintaining a

Qualifikationen

• Pursuing a degree in Computer Science, CIS, or related field.
• Interest in software engineering with willingness to learn new technologies.
• Proficient with or open to using tools to assist application teams.
• Ability to work independently as well as in a team.
• Strong ownership, prioritization and initiative.
• Excellent written and verbal communication skills.

Aufgaben

• Serve as first point of contact for IT inquiries and incidents.
• Diagnose and resolve issues or escalate as needed.
• Collaborate with cross-functional teams to improve IT infrastructure.
• Create and maintain knowledge base articles and support docs.
• Participate in training to update technical skills.
• Assist with imaging and initial workstation setups.

Kenntnisse

Customer service

Technical troubleshooting

Communication skills

Independent and team player

Time management

GPA awareness

Ausbildung

Undergraduate or graduate student in CS or CIS

GPA 3.0

Tools

Imaging tools

Workstation setup

Jobbeschreibung

Company Description:

National Fuel is a diversified energy company headquartered in Williamsville, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

National Fuel is currently seeking to fill the below internship within the Information Technology department for the Spring 2027 semester.

Internship Description:

Service Desk Analyst

• Assist as the first point of contact for all IT-related inquiries and incidents, providing exceptional customer service via various channels (phone, email, chat, in person).
• Efficiently learn to diagnose and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
• Collaborate with cross-functional teams to resolve user issues, contributing to the overall improvement of the IT infrastructure.
• Contribute to the creation and maintenance of knowledge base articles and support documentation, empowering users to find self-help solutions.
• Stay updated with the latest technology trends and actively participate in training sessions to enhance your technical skills.
• Assist with imaging and initial workstation setups.

Qualifications:

• Jr. or Sr. undergraduate or graduate student pursuing a degree/concentration in Computer Science, Computer Information Systems, or related discipline
• Interest in a career in software engineering with an eager and open-minded attitude towards learning new technologies
• Proficient in or knowledgeable/open to investigating tools to assist application teams
• Ability to work with a high level of independence as well as collaboratively with a team
• Able to learn quickly and take initiative with a strong sense of ownership, with the ability to balance and prioritize multiple assignments
• Excellent verbal and written communication skills
• Minimum GPA of 3.0

Compensation:

• The base pay for this position is $20/hr.

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That's why we're committed to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.