Sportsbook Supervisor: Lead Team & Guest Experience

Jack-Entertainmen; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

betJACK is seeking a Sportsbook Supervisor in Cleveland to oversee day-to-day retail sportsbook operations. Reporting to the Sportsbook Manager, you will lead cashiers, ensure compliance with OCCC regulations, and drive an outstanding guest experience while maintaining accurate financial reporting.

You will develop KPIs, monitor performance, mentor staff, and collaborate with Trading and casino teams to optimize offerings and customer communications across channels.

Qualifications

• Minimum 2 years of casino operations or sportsbook experience.
• Must be 21 years of age.
• Strong leadership and team development skills.
• Knowledge of sports betting markets and products.
• Ability to translate broad goals into actionable plans and resolve customer issues.

Responsibilities

• Lead and supervise sportsbook cashiers and operations.
• Ensure strict compliance with regulations (OCCC and IRS).
• Maintain accurate cash balances and financial reporting.
• Deliver a fun, safe sportsbook experience for guests.
• Develop and relay performance metrics to the team.
• Collaborate with Trading and casino teams on promotions and customer communications.

Education

High School or better

Job description

betJACK is seeking a Sportsbook Supervisor in Cleveland to oversee day-to-day retail sportsbook operations. Reporting to the Sportsbook Manager, you will lead cashiers, ensure compliance with OCCC regulations, and drive an outstanding guest experience while maintaining accurate financial reporting.

You will develop KPIs, monitor performance, mentor staff, and collaborate with Trading and casino teams to optimize offerings and customer communications across channels.