Retail Sportsbook Lead: Elevate Customer Experience

Caesars Sportsbook & Casino; Cleveland (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Caesars Digital in Cleveland is seeking a frontline supervisor for our retail sportsbook. You will be the face of the operation, delivering high-level customer service to both regulars and new bettors while guiding a team of ticket writers.

Reporting to the District Manager, you will advise customers on wagering options, maintain regulatory compliance, and promote a welcoming atmosphere. The role emphasizes leadership, mentoring, and strategic initiative to maximize profitability.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering a high level of customer service.

Responsibilities

• Help the Book Manager become aware of operational information to maximize profitability.
• Manage operational costs with a focus on labor and inventory control.
• Hold regular meetings with sports book leadership to develop initiatives.
• Mentor employees to improve ticket writing.
• Drive staff to deliver high levels of customer service to regulars and novices.
• Handle escalated customer complaints/issues as needed.
• Ensure staff follow all company and state gaming rules and regulations.

Skills

Staff Leadership

Communication

Professional Demeanor

Self-Starter

Customer Service

Job description

Caesars Digital in Cleveland is seeking a frontline supervisor for our retail sportsbook. You will be the face of the operation, delivering high-level customer service to both regulars and new bettors while guiding a team of ticket writers.

Reporting to the District Manager, you will advise customers on wagering options, maintain regulatory compliance, and promote a welcoming atmosphere. The role emphasizes leadership, mentoring, and strategic initiative to maximize profitability.