Lead Sportsbook Supervisor

Caesars Entertainment; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Digital in Cleveland is seeking a dynamic sportsbook supervisor to lead frontline staff and ensure top-tier customer service. You will partner with the Book Manager to optimize operations and profitability, while mentoring team members to improve ticket writing and service standards.

Ideal candidates have prior sportsbook experience, strong leadership and communication skills, and a professional presence.

Qualifications

• Experience in sportsbook environments is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude with initiative.
• Commitment to delivering a high level of customer service.

Responsibilities

• Help the Book Manager maximize profitability of the sportsbook.
• Manage operating costs with focus on labor and inventory management.
• Hold regular meetings with sports book leadership to develop strategic initiatives.
• Mentor employees to help them become better ticket writers.
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
• Handle escalated customer complaints/issues as needed.
• Ensure sportsbook staff follow all company and state gaming rules and regulations.

Skills

Leadership

Customer service

Communication

Professional appearance

Self-starter

Mentoring

Job description

Caesars Digital in Cleveland is seeking a dynamic sportsbook supervisor to lead frontline staff and ensure top-tier customer service. You will partner with the Book Manager to optimize operations and profitability, while mentoring team members to improve ticket writing and service standards.

Ideal candidates have prior sportsbook experience, strong leadership and communication skills, and a professional presence.