Retail Sportsbook Team Lead

JACK Entertainment LLC; Oklahoma; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

JACK Entertainment LLC is seeking a Sportsbook Supervisor to oversee the betJACK retail sportsbook operations and lead the team to deliver an outstanding customer experience. You will develop KPIs, supervise cash handling, and liaise with Trading to ensure quality sportsbook offerings.

The role emphasizes leadership, compliance with regulatory requirements, and ensuring a safe, high-energy retail environment for customers.

Qualifications

• Minimum 2 years’ experience in casino operations/sportsbook.
• Must be at least 21 years old.
• Must be able to obtain and maintain a Sports Gaming License with the Ohio Casino Control Commission.

Responsabilités

• Oversee day-to-day betJACK retail sportsbook operations.
• Lead, develop and supervise sportsbook cashiers.
• Foster a fun, safe and friendly team environment.
• Handle guest disputes professionally with positive outcomes.
• Be SM of betJACK Sportsbook app and processes.
• Monitor cash balances and financial reporting.
• Relay performance metrics and reporting for the team.
• Coordinate with Trading to QA sportsbook offerings.

Connaissances

Leadership

Cash handling

Sports betting knowledge

Customer service

Problem solving

Formation

High School or better

Description du poste

JACK Entertainment LLC is seeking a Sportsbook Supervisor to oversee the betJACK retail sportsbook operations and lead the team to deliver an outstanding customer experience. You will develop KPIs, supervise cash handling, and liaise with Trading to ensure quality sportsbook offerings.

The role emphasizes leadership, compliance with regulatory requirements, and ensuring a safe, high-energy retail environment for customers.