Race & Sportsbook Lead - Guest Experience & Compliance

Caesars Sportsbook & Casino; Columbus (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Caesars Sportsbook & Casino in Columbus, Nebraska, seeks a Sportsbook Supervisor to lead daily sportsbook operations, delivering exceptional guest service and ensuring regulatory compliance. You will coach staff, monitor wagering activity, verify payouts, and maintain cash handling integrity while driving accuracy and efficiency across the team.

The role includes staff development, scheduling, and collaboration with management to uphold company standards and deliver a best-in-class guest

Qualifications

• Must be 19 years of age or older.
• Proficient in English verbal and written.
• Post-Secondary education preferred or relative working experience.

Responsibilities

• Provide exceptional guest service by creating a welcoming and professional environment.
• Assist guests with wagering transactions, promotions, and sportsbook products.
• Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
• Promote company programs, special events, and sportsbook offerings.
• Supervise daily Race & Sportsbook operations, ensuring compliance with company policies and gaming regulations.
• Monitor betting activity and wagering transactions for accuracy and integrity.
• Verify payouts and authorize transactions within established limits.
• Ensure proper opening, closing, balancing, and reconciliation procedures are completed.
• Monitor sportsbook technology, kiosks, displays, and wagering systems; coordinate service support when necessary.
• Direct, coach, and support Race & Sportsbook Writers and other department team members.
• Assist with training new employees and ongoing development of current staff.
• Monitor employee performance and provide feedback to improve productivity and guest service.
• Ensure team members maintain compliance with company service standards and regulatory requirements.
• Assist with scheduling and managing labor resources based on business demand.
• Maintain accurate records, reports, and documentation related to wagering activities.
• Ensure adherence to all federal, state, tribal, and gaming commission regulations.
• Monitor for suspicious wagering activity and report concerns according to established procedures.
• Maintain integrity of cash handling and internal control procedures.
• Assist with audits, investigations, and regulatory inspections as needed.

Skills

English proficiency

Education

Post-Secondary education

Job description

Caesars Sportsbook & Casino in Columbus, Nebraska, seeks a Sportsbook Supervisor to lead daily sportsbook operations, delivering exceptional guest service and ensuring regulatory compliance. You will coach staff, monitor wagering activity, verify payouts, and maintain cash handling integrity while driving accuracy and efficiency across the team.

The role includes staff development, scheduling, and collaboration with management to uphold company standards and deliver a best-in-class guest