Sportsbook Supervisor - Full Time (Wendover Nugget)

Caesars Entertainment; West Wendover (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Caesars Entertainment, Wendover Nugget, is seeking a Sportsbook Supervisor to oversee the retail sportsbook operations in Wendover, NV. You will be the face of our sportsbook, delivering high-level customer service and expert guidance on betting options.

Reporting to the District Manager, you will manage staff, promote profitable initiatives, and ensure compliance with all rules while maintaining professional standards and appearance in a fast-paced environment.

Qualifications

• Experience in sportsbook or retail leadership is preferred.
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter with initiative and accountability.
• Committed to delivering high-level customer service.

Responsibilities

• Maximize profitability of the sports book by informing leadership of operational data.
• Control labor costs and inventory management to optimize expenses.
• Lead regular meetings with sports book leadership to drive strategic initiatives.
• Mentor staff to improve ticket writing and service quality.
• Motivate staff to deliver exceptional customer service to both regulars and new bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure staff compliance with company policies and state gaming regulations.

Skills

Leadership

Staff Mentoring

Customer Service

Communication

Operational Awareness

Job description

Sportsbook Supervisor - Full Time (Wendover Nugget)

Job Summary

William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.

Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

How You Will Create the Extraordinary

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

What You Will Need

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self‑starter attitude who shows initiative
• Committed to delivering a high level of customer service

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs
• Must be able write for extended periods of time
• Must be able twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke‑filled environment

Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.