Sportsbook Guest Experience Associate

Caesars Entertainment Corporation; Columbus (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Caesars Sportsbook in Columbus, OH is seeking a Ticket Writer to deliver exceptional customer service at our on-site sportsbook. You will assist regulars and new bettors, answer questions about betting options, and ensure accurate cash handling and compliance.

Reporting to the District Manager, you’ll represent Caesars Digital/Entertainment with professionalism, promote our betting options, and help customers make informed, responsible wagering decisions.

Qualifications

• Must be 21 years of age or older.
• Successfully pass a drug screen, background check, and obtain a gaming license.
• Must have 1+ years of cash handling experience.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide a high level of customer service to patrons entering the sportsbook.
• Adhere to all company policies and Nevada Gaming Control Board rules.
• Answer customer questions accurately and promptly or seek answers as needed.
• Deescalate disagreements and escalate to supervisor when necessary.
• Promote the sportsbook menu and gaming options to guests.
• Represent Caesars with professionalism and integrity at all times.
• Complete required Title 31 paperwork and other compliance tasks.

Skills

Cash handling

Customer service

Computer skills

Communication skills

Flexible schedule

21+ age

Education

High school diploma or GED

Tools

MS Excel

Job description

Caesars Sportsbook in Columbus, OH is seeking a Ticket Writer to deliver exceptional customer service at our on-site sportsbook. You will assist regulars and new bettors, answer questions about betting options, and ensure accurate cash handling and compliance.

Reporting to the District Manager, you’ll represent Caesars Digital/Entertainment with professionalism, promote our betting options, and help customers make informed, responsible wagering decisions.