Retail Sportsbook Ticket Writer — Customer Champion

Caesars Entertainment Corp; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Sportsbook in Columbus, OH is hiring a Ticket Writer to deliver high‑level customer service at our retail sportsbook. You will answer questions, explain betting options, and help guests place bets while maintaining compliance with industry and company standards.

Reporting to the District Manager, you will handle cash, support live operations, and escalate disputes as needed, all while presenting a professional image and promoting responsible gaming.

Qualifications

• Must be 21 years of age or older.
• Successfully pass a drug screen, background check, and obtain a gaming license.
• Strong customer service and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Provide a high level of customer service to sportsbook guests.
• Adhere to all rules and regulations by Caesars and gaming authorities.
• Answer customer questions and advise on betting options.
• Deescalate disputes and escalate to supervisor when needed.
• Promote our menu of sports betting options to customers.
• Represent Caesars with professionalism and integrity.
• Complete compliance paperwork as required by Title 31.

Skills

Cash handling

Customer service

Communication skills

Basic computer knowledge

Education

High School Diploma / GED

Tools

MS Excel

Job description

Caesars Sportsbook in Columbus, OH is hiring a Ticket Writer to deliver high‑level customer service at our retail sportsbook. You will answer questions, explain betting options, and help guests place bets while maintaining compliance with industry and company standards.

Reporting to the District Manager, you will handle cash, support live operations, and escalate disputes as needed, all while presenting a professional image and promoting responsible gaming.