Sportsbook Concierge: Friendly Betting Guide

Caesars Sportsbook & Casino; New Cumberland (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Digital in West Virginia is seeking a sportsbook retail associate to be the face of our retail operation. You will provide top-tier customer service to both regulars and novice bettors, helping them choose bets and act responsibly while following company and gaming board rules.

As part of Caesars Digital, you will work with our team to resolve questions, explain betting options, and maintain accurate paperwork, contributing to a welcoming, compliant, and high-performance retail

Qualifications

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company policies and gaming control board rules.
• Be able to discuss betting options and engage customers on options.
• Resolve customer disputes and escalate to supervisor when needed.

Responsibilities

• Provide top-tier customer service that encourages customers to return.
• Follow all company and gaming control board rules to avoid penalties.
• Familiarize yourself with betting options and discuss them with customers.
• Resolve customer disputes and escalate when needed.
• Be a positive team member and collaborate with colleagues and leadership.
• Ensure paperwork and documentation are completed according to policy and standards.

Skills

Customer service excellence

Communication with customers

Conflict resolution

Team collaboration

Job description

Caesars Digital in West Virginia is seeking a sportsbook retail associate to be the face of our retail operation. You will provide top-tier customer service to both regulars and novice bettors, helping them choose bets and act responsibly while following company and gaming board rules.

As part of Caesars Digital, you will work with our team to resolve questions, explain betting options, and maintain accurate paperwork, contributing to a welcoming, compliant, and high-performance retail