Sportsbook Guest Advisor

Caesars Entertainment; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Caesars Entertainment's Caesars Digital division in New Cumberland, WV is hiring for a sportsbook customer service role. You will be the face of the retail operation, providing a high level of service to regulars and new bettors, guiding them through betting options and ensuring a welcoming atmosphere.

Reporting to the Sportsbook Manager, you will handle questions, resolve disputes, and work with the team to meet regulatory standards.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to follow gaming regulations and company policies.
• Strong communication and interpersonal skills.

Responsibilities

• Provide top-tier customer service to bettors and guests.
• Answer questions about betting options and help inform decisions.
• Ensure compliance with gaming control board standards.
• Resolve disputes and escalate when needed.
• Collaborate with team and management to maintain smooth operations.
• Complete required paperwork and documentation per policy.

Skills

Customer service

Regulatory compliance

Communication

Job description

Caesars Entertainment's Caesars Digital division in New Cumberland, WV is hiring for a sportsbook customer service role. You will be the face of the retail operation, providing a high level of service to regulars and new bettors, guiding them through betting options and ensuring a welcoming atmosphere.

Reporting to the Sportsbook Manager, you will handle questions, resolve disputes, and work with the team to meet regulatory standards.