Retail Sportsbook Concierge

Caesars Sportsbook & Casino; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Digital in Phoenix operates retail sportsbooks and is seeking friendly, customer-focused team members. You will greet regulars and novices, answer questions about betting options, and help customers make informed, responsible wagering decisions.

The role requires strong service skills, compliance with company and gaming board rules, and the ability to work as part of a collaborative team. Join Caesars Digital and contribute to delivering legendary service as we expand our retail

Qualifications

• Must provide top-tier customer service to encourage repeat visits.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and engage customers in conversations about them.
• Resolve customer disputes/escalate to direct supervisor when needed.
• Complete paperwork accurately and per policy.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don’t get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Skills

Customer service

Communication

Teamwork

Regulatory compliance

Job description

Caesars Digital in Phoenix operates retail sportsbooks and is seeking friendly, customer-focused team members. You will greet regulars and novices, answer questions about betting options, and help customers make informed, responsible wagering decisions.

The role requires strong service skills, compliance with company and gaming board rules, and the ability to work as part of a collaborative team. Join Caesars Digital and contribute to delivering legendary service as we expand our retail