Sports Tech Support Specialist — Flexible Schedule

Jonas Software; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Jonas Software is seeking a Support Specialist to help colleges and conferences get the most from PrestoSports SaaS products. You will guide customers through the suite, resolve issues via Salesforce and live channels, and maintain strong client relationships across teams.

The role requires 2–3 years of support experience, familiarity with Salesforce and Google Suite, and an understanding of collegiate sports. You may work a flexible schedule to cover games and events; 40 hours weekly.

Qualifications

• Bachelor’s degree preferred but not required.
• 2-3 years of support, customer-facing experience.
• Knowledge of product best practices and systems.
• Basic understanding of Salesforce, Google Suite, and collegiate sports.
• Experience with SaaS and sports statistics software.

Responsibilities

• Provide customers with guidance through PrestoSports suite of digital products.
• Respond to customer problems via cases, live chat, or SMS.
• Build and maintain positive, long-term relationships with customers.
• Act as liaison between customers and internal teams (product, sales, marketing).
• Conduct 1:1 trainings for customers during office hours.
• Be available for a flexible schedule to support games and events.

Skills

Customer-facing experience

SaaS experience

Industry knowledge of sports

Education

Bachelor’s degree preferred

Tools

Salesforce

Google Suite

Job description

Jonas Software is seeking a Support Specialist to help colleges and conferences get the most from PrestoSports SaaS products. You will guide customers through the suite, resolve issues via Salesforce and live channels, and maintain strong client relationships across teams.

The role requires 2–3 years of support experience, familiarity with Salesforce and Google Suite, and an understanding of collegiate sports. You may work a flexible schedule to cover games and events; 40 hours weekly.