Hybrid Support Specialist for Schools & Fans | Open PTO

PlayOn; Alpharetta, Chamblee (GA, GA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

Employee emergency fund

Stock options

Open PTO

401(k) match

Hybrid/flexible work

Job summary

PlayOn! Sports is seeking a Support Specialist to join our School Support team. You will deliver effortless customer service to partner schools and fans, collaborating with cross-functional teams, with a Thursday–Monday, 8am–5pm shift.

You’ll interact with customers via email, phone, and chat, troubleshoot issues, and escalate needs to tech support as needed, while maintaining high satisfaction and contributing to a robust knowledge base.

Qualifications

• Over a year of software application customer service or support experience required.
• Flexibility to occasionally work weekends or a late shift.
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required).
• Excellent troubleshooting skills, including research on software application errors and issue re-creation.
• Strong ability to prioritize and manage time efficiently.
• Extremely motivated individual who is passionate about helping customers achieve success.
• Exceptional written and verbal communication skills.
• High-level performer who excels in both a team and individual environment.
• Possess natural curiosity and have an affinity for creative problem-solving.
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily.

Responsibilities

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues.
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management.
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools.
• Author, edit and publish quality Knowledge base content to improve customer self-service resources.

Skills

Customer support

Communication skills

Troubleshooting

Time management

Education

Bachelor's degree (preferred)

Tools

CRM software

Knowledge base

Job description

PlayOn! Sports is seeking a Support Specialist to join our School Support team. You will deliver effortless customer service to partner schools and fans, collaborating with cross-functional teams, with a Thursday–Monday, 8am–5pm shift.

You’ll interact with customers via email, phone, and chat, troubleshoot issues, and escalate needs to tech support as needed, while maintaining high satisfaction and contributing to a robust knowledge base.