Support Specialist – Hybrid, Elevate School & Fan Experience

The NFHS Network; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid/flexible work environment

Company equity (stock options)

401K plan with company match

Open PTO policy

Medical, dental, vision insurance

Job summary

PlayOn! Sports is seeking a Support Specialist to join our School Support team. You’ll deliver effortless customer service to partner schools and fans, interfacing with email, phone and chat, and collaborating with cross‑functional teams to resolve issues.

You’ll thrive in a fast‑paced environment, demonstrating strong communication, problem solving, and a passion for helping customers succeed while upholding our commitments to fans and schools we serve.

Qualifications

• Over a year of software application customer service or support experience required.
• Flexibility to occasionally work weekends or a late shift.
• Excellent troubleshooting skills, including research on software application errors and issue re-creation.
• Exceptional written and verbal communication skills.
• High-level performer who excels in both a team and individual environment.
• Natural curiosity and affinity for creative problem-solving.
• Ability to thrive in a fast-paced environment and take on new responsibilities quickly.

Responsibilities

• Interact with customers via email, phone and chat to proficiently and consistently handle requests and troubleshoot issues.
• Escalate customer needs to technical support and communicate case details to customers and management.
• Maintain high customer satisfaction with focus on the best customer experience for fans and partner schools.
• Author, edit and publish quality Knowledge Base content to improve self-service resources.

Skills

Customer service

Phone support

Email support

Written communication

Education

Bachelor’s degree in marketing, sales, communications or related field (Preferred)

Job description

PlayOn! Sports is seeking a Support Specialist to join our School Support team. You’ll deliver effortless customer service to partner schools and fans, interfacing with email, phone and chat, and collaborating with cross‑functional teams to resolve issues.

You’ll thrive in a fast‑paced environment, demonstrating strong communication, problem solving, and a passion for helping customers succeed while upholding our commitments to fans and schools we serve.