Sports Tech Client Support Specialist

Sportradar; Las Vegas (NV); Hybrid; USD 24,582 - 35,012; Full time

Benefits offered by this job

Comprehensive benefits package

Performance bonus program

Equity stock purchase

401k contribution

Global Employee Assistance Programme

Vibrant community events

Job summary

A leading sports technology company in Las Vegas is looking for a Client Support Specialist. In this role, you will be the first point of contact for clients, helping them succeed and resolving issues with confidence. Ideal candidates should possess exceptional communication skills, a passion for sports, and experience in customer support. The position operates in a hybrid work model, with a focus on collaboration and maintaining long-term partnerships. Competitive pay and benefits are included.

Qualifications

• Experience in customer support or other client-facing roles.
• Strong attention to detail and communication skills required.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Serve as the primary contact for client communications.
• Develop an understanding of Sportradar's products and tools.
• Troubleshoot and document findings for client issues.
• Maintain high customer satisfaction with timely responses.

Skills

Customer support experience

Technical troubleshooting

Analytical skills

Written and verbal communication

Passion for sports

Tools

Jira

ServiceNow

Windows

macOS

Job description

A leading sports technology company in Las Vegas is looking for a Client Support Specialist. In this role, you will be the first point of contact for clients, helping them succeed and resolving issues with confidence. Ideal candidates should possess exceptional communication skills, a passion for sports, and experience in customer support. The position operates in a hybrid work model, with a focus on collaboration and maintaining long-term partnerships. Competitive pay and benefits are included.