Hybrid Sports Tech Support Agent - Evenings/Weekends

Spiideo; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Weekly Wellness Hours

Annual wellness allowance

Yearly global company offsite

Job summary

A leading provider of cloud-based video analysis solutions, Spiideo is looking for a Customer Support Agent based in Philadelphia. This full-time role involves addressing customer queries, creating support materials, and providing feedback to the product team. Applicants should have a passion for sports, technical support experience, and be available for evening and weekend shifts. Competitive salary and a hybrid work environment are offered, with extensive benefits that include unlimited PTO and wellness allowances.

Qualifications

• Available evenings and weekends.
• Background in sports and/or technical support.
• Fluent in English, both spoken and written.

Responsibilities

• Answer incoming requests from customers and triage them according to our SLAs.
• Create tutorials, articles, and user manuals for our help center.
• Investigate and replicate bugs or test new features.

Skills

Problem-solving

Communication

Job description

A leading provider of cloud-based video analysis solutions, Spiideo is looking for a Customer Support Agent based in Philadelphia. This full-time role involves addressing customer queries, creating support materials, and providing feedback to the product team. Applicants should have a passion for sports, technical support experience, and be available for evening and weekend shifts. Competitive salary and a hybrid work environment are offered, with extensive benefits that include unlimited PTO and wellness allowances.