Support Specialist — Hybrid Work, Growth & Equity

PlayOn; Atlanta (GA); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Multiple medical insurance plans to ch

Dental, vision life and disability

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Résumé du poste

PlayOn! Sports is seeking a Support Specialist to deliver best-in-class customer service to partner schools and fans. This role supports the School Support team, collaborating with cross-functional departments in a Monday–Friday 10am–7pm shift.

You’ll interact with customers via email, phone, and chat, troubleshoot issues, and escalate complex cases to technical support. You’ll help maintain high satisfaction and improve self-service resources with knowledge base content.

Qualifications

• Over a year of software application customer service or support experience required.
• Ability to occasionally work weekends or a late shift.
• Excellent troubleshooting skills, including research on software application errors and issue re-creation.
• Strong written and verbal communication skills.
• High-level performer who excels in both a team and individual environment.

Responsabilités

• Interact with customers via email, phone and chat to proficiently and consistently handle requests and troubleshoot issues.
• Escalate customer needs to technical support staff and communicate case details to customers and/or management.
• Maintain high customer satisfaction with focus on providing the best customer experience to fans and partner schools.
• Author, edit and publish quality Knowledge base content to improve customer self-service resources.

Connaissances

Customer service

Communication

Troubleshooting

Time management

Teamwork

Formation

Bachelor’s degree in marketing, sales, communication or related field

Description du poste

PlayOn! Sports is seeking a Support Specialist to deliver best-in-class customer service to partner schools and fans. This role supports the School Support team, collaborating with cross-functional departments in a Monday–Friday 10am–7pm shift.

You’ll interact with customers via email, phone, and chat, troubleshoot issues, and escalate complex cases to technical support. You’ll help maintain high satisfaction and improve self-service resources with knowledge base content.