Sports Support Specialist – Night & Weekend Coverage

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Digital is hiring a Sports Support Agent in Las Vegas to manage real-time sports cases, ensuring timely, compliant resolutions. You will analyze trends, work with back-office systems, and collaborate with internal teams to elevate customer experience.

The role requires strong communication skills, independence, and availability for nights, holidays, and weekends within a regulated gaming environment.

Qualifications

• Experience delivering high-quality customer support in fast-paced environments.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Willingness to work nights, holidays, and weekends.

Responsibilities

• Manage real-time case management to resolve sports inquiries within SLAs.
• Analyze sports data and trends to improve service quality.
• Investigate and resolve incidents using back-office systems.
• Collaborate with internal teams to address event-related issues.
• Maintain compliant resolutions per state and federal rules.
• Foster clear, empathetic communication with customers.
• Support team operations with administrative tasks.

Skills

Customer support

Sports knowledge

Technical experience

Job description

Caesars Digital is hiring a Sports Support Agent in Las Vegas to manage real-time sports cases, ensuring timely, compliant resolutions. You will analyze trends, work with back-office systems, and collaborate with internal teams to elevate customer experience.

The role requires strong communication skills, independence, and availability for nights, holidays, and weekends within a regulated gaming environment.